At Cosmo Beauty, we want you to be happy with your purchase. Due to the nature of beauty, skincare, haircare, baby care and personal-care products, returns are handled carefully for hygiene and safety reasons.

1. Change-of-Mind Returns

You may request a return within 7 working days of receiving your order, provided that the product is:

• Unopened
• Unused
• In its original packaging
• In a resellable condition
• Still sealed, where applicable
• Returned with proof of purchase

For hygiene and safety reasons, we cannot accept change-of-mind returns on products that have been opened, used, tested, damaged, or where the seal has been broken.

Return courier costs for change-of-mind returns will be for the customer’s account.

2. Products That Cannot Be Returned

We do not accept returns or exchanges for the following, unless the product is defective, damaged, expired, or incorrectly supplied:

• Opened skincare products
• Opened haircare products
• Opened baby care products
• Opened body care products
• Opened personal-care or hygiene products
• Products with broken or removed seals
• Products damaged due to misuse, negligence, or improper storage
• Sale, clearance, or promotional items marked as non-returnable

3. Damaged, Defective, Expired or Incorrect Products

Please contact us as soon as possible if your order arrives damaged, defective, expired, leaking, or incorrect.

To help us resolve the matter quickly, please provide:

• Your order number
• A clear photo of the product
• A clear photo of the packaging
• A short description of the issue

Where the product is confirmed to be defective, damaged, expired, or incorrectly supplied, Cosmo Beauty will offer a suitable solution, which may include a replacement, exchange, store credit, or refund.

Defective goods are handled in line with the South African Consumer Protection Act. Customers may have the right to return defective goods within 6 months of delivery, depending on the nature of the defect.

4. Refunds

Once your return has been received and inspected, we will notify you whether the return has been approved.

Approved refunds will be processed using the original payment method where possible. Please allow a few business days for the refund to reflect, depending on your bank or payment provider.

Delivery fees are non-refundable for change-of-mind returns. If the return is due to an error on our side, or because the product is defective or damaged, we will cover the reasonable return delivery cost.

5. Exchanges

Exchanges may be accepted for unopened and unused products, subject to stock availability.

If the replacement product is out of stock, we may offer a refund, store credit, or an alternative product of the same value.

6. How to Request a Return

To request a return, please contact our customer care team with your order number and reason for return.

Email:
WhatsApp / Contact:

Please do not send products back before your return has been approved.

7. Important Notes

Cosmo Beauty reserves the right to inspect all returned products before approving a refund or exchange.

Products that do not meet the return requirements may be declined and returned to the customer.

This policy does not limit any rights you may have under applicable South African consumer protection laws.